At Aware Recovery Care we treat our clients with the utmost respect and privacy. We have a highly monitored system set up to ensure 100% HIPPA compliance throughout all of our practice and delivery of care.
What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, or fill out a form. When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process information
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information will not be stored on our servers.
What does HTTPS stand for?
HTTPS Stands for "HyperText Transport Protocol Secure." HTTPS is the same thing as HTTP, but uses a secure socket layer (SSL) for security purposes. Some examples of sites that use HTTPS include banking and investment websites, e-commerce websites, and most websites that require you to log in.
Websites that use the standard HTTP protocol transmit and receive data in an unsecured manner. This means it is possible for someone to eavesdrop on the data being transferred between the user and the Web server. While this is highly unlikely, it is not a comforting thought that someone might be capturing your credit card number or other personal information that you enter on a website. Therefore, secure websites use the HTTPS protocol to encrypt the data being sent back and forth with SSL encryption. If someone were to capture the data being transferred via HTTPS, it would be unrecognizable.
You can tell if a website is secure by viewing the URL in the address field of your Web browser. If the Web address starts with https://, you know you are accessing a secure website. Most browsers will also display a lock icon somewhere along the edge of the window to indicate the website you are currently visiting is secure. You can click the lock icon to view the secure certificate that authenticates the website.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
71 Bradley Road Suite 10
Madison CT 06443
Protecting the Patient’s Privacy
Patients have the right to privacy. The assurance that a patient’s privacy will be respected is uppermost in the minds of everyone who works at Aware Recovery Care.
We count on our patients and their family members to respect the rights of their fellow patients and families regarding confidentiality and we assure you that our staff is committed to maintaining your confidentiality as well. Our telephone, email and web-based communications are also designed with high levels of security.
To protect your confidentiality, Aware Recovery Care staff will not confirm or deny the presence of any patient without the patient’s written consent. This applies to families as well.
Confidentiality & Patient Records
Aware Recovery Care is a HIPAA compliant facility and follows federal and state regulations regarding confidentiality and the release of patient information, which may include psychiatric diagnosis, drug and alcohol abuse, and HIV/HBV status. It is our policy to disclose treatment information both verbally and in writing to referring clinicians whenever necessary to further the objectives of diagnosis and treatment. Speak with your therapist about any concerns you may have regarding your medical records. Please refer to the Notice of Privacy Practices for complete information on release of patient information.
Patient Records Requests
All information contained in the Aware Recovery Care medical record is confidential and protected by Federal Law under the Health Insurance Portability and Accountability Act (HIPAA).
An original properly completed HIPAA authorization is required prior to the release of any information (exceptions per HIPAA regulation).
All authorizations must be signed by the patient or legal representative.
Requirements to sign an authorization for release of medical records:
Patient - must be competent and of legal age of 16 or older
Minor patients - signed authorization by legal guardian or custodial parent
Deceased patients - signed authorization by Executor of the Estate with copy of court papers granting conservatorship
Conservator - signed authorization by conservator with copy of court papers granting conservatorship
Fee: No charge for copies sent directly to physicians, hospitals, therapists or social service agencies
All requests for medical record information are completed by the Health Information Management Department (HIM).
Aware Recovery Care
71 Bradley Road Suite 10
Madison CT 06443