Privacy Policy

We treat our clients with the utmost respect and privacy

Privacy Policy

At Aware Recovery Care, we treat our clients with the utmost respect and privacy. We have a highly monitored system set up to ensure HIPAA compliance throughout all of our practice and delivery of care.

What information do we collect?
We collect information from you when you subscribe to our newsletter or fill out a form. In those cases, you may be asked to enter your: name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.

What do we use your information for?

  • Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process information
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.


How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/information is transmitted via Secure Socket Layer (SSL) technology only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. 

What does HTTPS stand for?
HTTPS Stands for “HyperText Transport Protocol Secure.” HTTPS is the same thing as HTTP but uses a secure socket layer (SSL) for security purposes. Some examples of sites that use HTTPS include banking and investment websites, e-commerce websites, and most websites that require you to log in.

Websites that use the standard HTTP protocol transmit and receive data in an unsecured manner. This means it is possible for someone to eavesdrop on the data being transferred between the user and the Web server. Secure websites use the HTTPS protocol to encrypt the data being sent back and forth with SSL encryption. If someone were to capture the data being transferred via HTTPS, it would be unrecognizable.

You can tell if a website is secure by viewing the URL in the address field of your Web browser. If the Web address starts with https://, you know you are accessing a secure website. Most browsers will also display a lock icon somewhere along the edge of the window to indicate the website you are currently visiting is secure. You can click the lock icon to view the secure certificate that authenticates the website.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider systems like Google Analytics to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Aware Recovery Care of Connecticut
556 Washington Ave Unit 201
North Haven CT 06473

Aware Recovery Care of New Hampshire
15 Constitution Dr. #2n
Bedford, NH 03110

Aware Recovery Care of Maine
500 Southborough Dr. #205
South Portland, ME 04106

Aware Recovery Care of Massachusetts
9 Pond Lane, Suite #105
Concord, MA 01742

Aware Recovery Care of Rhode Island
1041 Ten Rod Road #8
North Kingstown, RI 02852

Aware Recovery Care of Georgia
1775 The Exchange SE, Suite 610
Atlanta, GA 30339

Aware Recovery Care of Virginia
4405 Cox Road, Suite 150
Glen Allen, VA 23060

Aware Recovery Care of Florida
1625 S Congress Ave, Suite 301
Delray Beach, FL 33445

Aware Recovery Care of Indiana
6505 E 82nd Street #120
Indianapolis, IN 46250

Aware Recovery Care of Ohio
6161 Oak Tree Blvd
Independence, OH 44131

Aware Recovery Care of Kentucky
7400 New La Grange Road #250
Louisville, KY 40222

Protecting the Patient’s Privacy
Patients have the right to privacy. The assurance that a patient’s privacy will be respected is uppermost in the minds of everyone who works at Aware Recovery Care.

We count on our patients and their family members to respect the rights of their fellow patients and families regarding confidentiality and we assure you that our staff is committed to maintaining your confidentiality as well. Our telephone, email and web-based communications are also designed with high levels of security.

To protect your confidentiality, Aware Recovery Care staff will not confirm or deny the presence of any patient without the patient’s written consent. This applies to families as well.

Confidentiality & Patient Records
Aware Recovery Care is a HIPAA compliant facility and follows federal and state regulations regarding confidentiality and the release of patient information, which may include psychiatric diagnosis, drug and alcohol abuse, and HIV/HBV status. It is our policy to disclose treatment information both verbally and in writing to referring clinicians whenever necessary to further the objectives of diagnosis and treatment. Speak with your therapist about any concerns you may have regarding your medical records. Please refer to the Notice of Privacy Practices for complete information on the release of patient information.

Patient Records Requests
All information contained in the Aware Recovery Care medical record is confidential and protected by Federal Law under the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 for substance use disorders.

An original properly completed HIPAA authorization is required prior to the release of any information (exceptions per HIPAA regulation).

All authorizations must be signed by the patient or legal representative.

Requirements to sign an authorization for release of medical records:

Patient – must be competent and of legal age of 16 or older

Minor patients – signed authorization by legal guardian or custodial parent

Deceased patients – signed authorization by Executor of the Estate with copy of court papers granting conservatorship

Conservator – signed authorization by conservator with copy of court papers granting conservatorship

Fee: No charge for copies sent directly to physicians, hospitals, therapists or social service agencies

All requests for medical record information are completed by the Health Information Management Department (HIM).


To obtain copies of medical records, please use the links below:

Medical Record Request Instructions

Medical Record Request Form

Medical Record Request Release Form

Corporate Office
Aware Recovery Care
35 Thorpe Ave, Suite 104
Wallingford, CT 06492