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FAQs

Frequently Asked Questions


Are you still accepting new clients?

Aware Recovery Care is currently accepting new clients into all levels of care. At Aware Recovery Care, the safety and wellness of those that we serve and work alongside is our highest priority. Aware's home-based addiction treatment program has the unique ability to safely and professionally treat our clients and their families in the homes and communities where they live. Our field-force of specially trained In-Home Addiction Treatment practitioners are equipped with all necessary mobile-based tools and infectious disease protocols to safely treat our clients while continuing to fight the growing addiction epidemic.

As a multi-state operation that is unique in both design and delivery of In-Home Addiction Treatment, Aware Recovery Care continues to monitor the rapidly evolving impacts of coronavirus (COVID-19) from all angles. We have the science of a field-based integrated medical and behavioral health organization on our side and benefit from the vast network of internal and external specialists. The time to come together ( 6 feet apart ) and benefit from our collective experience and knowledge is now.

We respond, we do not react.

Unwaveringly and without question, our top priority is the health and well-being of our clients, employees, and collaborative care providers. We are fortunate to have strong partnerships with the communities where we operate and we are closely monitoring the statements and following the guidance and recommendations from local, state/provincial, and federal health agencies on COVID-19.

All of our agencies are open as scheduled, and operating according to the most updated internal and external guidance and precautions from health officials.

To speak to a caring admissions specialist today, contact or call us at the number shown at the top of this page.


What is the admissions process?

The first step of the admissions process is to complete a telephonic 30-minute evaluation with one of our clinical staff. This assessment helps determine if In-Home Addiction Treatment is the appropriate level of care for the person in need of treatment. During this time, we will also complete a verification of benefits with the client’s insurance company. Once we have clinical approval for admission and can verify the benefits, we will schedule an appointment for an in-person or virtual document signing. Our goal is to make this a quick and comfortable process for the client starting their journey in recovery.


How quickly can I get into your treatment programs?

Aware Recovery Care understands the urgency that exists when someone reaches out seeking treatment for substance use disorder, and we make it a priority to ensure the admissions process is completed quickly and effectively. Upon completion of a telephonic evaluation and receiving an overview of the Aware program, an admissions team member will work with you to schedule a time for in-person document signing and initial assessments. This process can also be done virtually to accommodate travel and your schedule. Upon completion of this signing, treatment will officially begin and the first home visit will be scheduled. Aware will work with you and your schedule to get you into treatment as soon as possible, oftentimes within 24-48 hours.


What is the cost of treatment at Aware Recovery Care?

Aware Recovery care is fully in-network with most Anthem plans, Blue Cross Blue Shield of Massachusetts, VA Community Care Network, as well as Tufts Health plans. When utilizing insurance, individuals engaged in Aware Recovery Care will be responsible for copays or deductibles depending on their insurance plan. Each insurance plan is different, however, admissions will be able to explain the coverage and costs associated with care. We are an out-of-network provider for many other insurance carriers. If you have questions about coverage, please call our client care specialists that can walk you through coverage and cost.

We have a private pay option as well, billed at an affordable monthly rate. 

Our private pay option does not require a year-long commitment. Our admissions staff will work closely with you on a month-to-month basis if you choose to submit to your insurance for reimbursement and work with you to identify if this payment option is feasible for you.


What is the typical length of stay?

Aware Recovery Care’s statistically proven model is a 52-week program. Based on research conducted in conjunction with Yale University, studies show that treatment that runs for a full year has significantly higher success rates than those who experience shorter treatment stays. Although all entering the program are recommended to engage for the full 52 weeks, that may not be a viable option for all. Clients do not need to commit to a full year of treatment and have the option to engage month-to-month. However, we have found that although they are not required, most opt to complete the full year of treatment.


What does a typical day in Aware Recovery Care look like?

A typical day will consist of a one hour visit with a member of your care team, either a Care Coordinator or one of the two Certified Recovery Advisors (CRA), in your home. Outside of the in-home visit, the care team will connect with the client by calling or through virtual platforms. The Care Coordinator will manage the coordination and care management of any medical issues such as connecting the client to a Primary Care Physician, local Psychiatrist, or medical specialists. The Care Coordinator is there to help the client navigate the behavioral health and medical landscape. Your CRA will be delivering a biopsychosocial curriculum focusing on where you are on your journey of recovery, and each intervention is designed specifically to engage and educate about the disease of addiction. You will receive random Urine Drug Screens (or UDS) by your treatment team for increased accountability, however, UDS results are never punitive. CRAs have the freedom to conduct the majority of visits outside of the home as well. Popular options include taking clients for a hike while covering the day's intervention, achieving one of the client's goals out in the community, or going to a local 12 step meeting and working on curriculum before or after the meeting. This allows those who struggle trying things to experience new, fun activities to do sober with a CRA for the first time, as well as helping them engage with a 12 step fellowship if they so choose to. Over the course of 52 weeks, you will be further educated about the disease of addiction with the help of an intervention based curriculum, while also helping them develop a sober lifestyle during the majority of sessions throughout the program.


What is your treatment philosophy?

Aware Recovery Care (ARC) delivers an intensive, In-Home Addiction Treatment program for individuals seeking recovery from alcohol or other substances. ARC helps people "Recover Where You Live" with an emphasis on the home or transitional living environment, unique family dynamic, and the broader community around the individual. Each client receives direct care from a psychiatric professional, a Registered Nurse or Licensed Social Worker, a Licensed Family Therapist and two (2) certified recovery advisors (CRA) who meet with the client in the homes around their schedules for up to a year. The core team addresses the medical, emotional, and mental health issues required to maintain sobriety and achieve recovery.

ARC's clients also receive day to day guidance from the multi-disciplinary team while engaging in a structured, 52-week biopsychosocial curriculum. The psychiatric professional evaluates the client for any underlying mental health issues and, when appropriate, utilize medication. The registered nurse or social worker provides care coordination and helps the client navigate the medical landscape. The licensed marriage and family therapist works with the family unit to both strengthen the support system and increase accountability for the client. The CRAs assist the client in navigating the available support structures in the community.

This patient-centered, medically integrated in-home addiction treatment program is designed to ensure compliance and engagement, prevent relapses, and re-admissions to a higher level of care. ARC also offers each client the possibility of receiving longer-term recovery care while maintaining their privacy and meeting their day to day responsibilities such as work, school, and their families.


How often will I see my psychiatrist?

All clients receive a psychiatric evaluation with one of Aware’s pre-approved community-based providers within the first two weeks of treatment. We will ensure the provider is in-network with your insurance so you can continue services if deemed appropriate by both you and the physician. How often you see your psychiatrist after receiving the psychiatric evaluation will be determined by you and your provider. If you already have a psychiatrist and you do not wish to change providers, you will be encouraged to remain with that provider. At no point will you be asked to change any of your current providers. If you are unhappy with your provider or wish to switch providers at any point in treatment, your Care Coordinator will work with you to identify a provider that you feel comfortable with.


How often will I see my social worker?

Clients are scheduled to see their Care Coordinator (Social Worker or Registered Nurse) throughout the course of their treatment. The Care Coordinator will meet with the client weekly in the initial course of treatment and then the frequency is evaluated based on the clients’ clinical and medical necessity. Aware also has an on-call Care Coordinator who can be contacted after hours.


Can I continue to use my current providers?

Absolutely. Aware only sets clients up with providers (therapist, family therapist, psychiatrist, primary care physician, etc) if they do not have one, or are unhappy with their current providers.


Do you offer any specialty programs?

Aware offers two specific tracks:


What type of family involvement is available during treatment?

Research shows us that individuals who have familial involvement during treatment have much higher rates of prolonged abstinence and success in recovery. Aware also recognizes that “family” extends beyond the nuclear family. It is our goal to help you identify positive supports in your life and help create or strengthen a positive sober network. These individuals may be parents, siblings, spouses, neighbors, coworkers, etc-whoever you would like to be a part of your treatment. Whomever you choose to participate will receive four (4) family education sessions with one of our trained Family Education Facilitators, who will work strictly with your family or loved one. This establishes healthy treatment boundaries, and allows the family to have their own treatment team as well. Family education does NOT focus on your treatment (facilitators do not discuss what you are doing in session, progress, or answer any treatment-related questions pertaining to you) but instead on essential topics such as the biology of addiction, healthy boundaries, and effective communication. This allows the family to get a better understanding of what their loved one is experiencing, and also allows them to begin their own healing. Upon completion of the four family education sessions, clients and their family member/ally will be set up with one of Aware’s approved community-based family therapists. The Family System's Liaison will match the Family Therapist based on your specific needs. Aware covers four family therapy sessions in the community, however clients and their families/allies are always set up with in-network providers, so they can continue to utilize their services after the completion of the four sessions, if they wish.


Where are the services offered?


What languages are available?

English and Spanish are available if you select the option to speak with a Client care specialist.

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