The Medical Assistant provides direct and indirect patient care, while performing clerical, administrative and clinical tasks. The Medical Assistant will need to provide assistance and advocacy to patients by answering questions, taking medical history, and filing patient records. The Medical Assistant provides support to the clinical provider by maintaining organization, preparation, and completing a variety of clinical tasks.
Integrated Healthcare Services Director
Duties & Responsibilities:
- Manage daily administrative tasks, including daily calendar.
- Manage phone calls as needed.
- Manage patient records, using electronic health records and complete appropriate charting.
- Perform data entry tasks to document patient records within facility databases and maintain patient files.
- Responsible for gathering data, compiling information, and preparing reports.
- Responsible for proof of active licensure and accreditation.
- Document patients’ medical history and health insurance information.
- Effectively communicate with doctors and other providers.
- Performs miscellaneous job-related duties as assigned.
- Maintain HIPAA
- High School diploma or GED. Graduated from a medical assistant program or from a CNA program (provide a valid CNA certificate from an accredited school for Nursing Assistants; Certificate from an accredited school for Medical Assistants
- Minimum 1 year experience as a Medical assistant, Nursing assistant, or Patient care associate
- Ability to use electronic health records, phone systems and general office computer systems.
- Proficiency in administrative tasks
- Basic understanding of clinical tasks
- Professional and proficient written and verbal communication skills
- Experience in substance use disorder or experience in recovery
- Knowledge of planning and scheduling techniques.
- Skill in the use of personal computers and related software applications.
- Knowledge of clinical operations and procedures.
- Records maintenance skills.
- Knowledge of medical terminology.
- Knowledge of related accreditation and certification requirements.
- Clerical, word processing, and/or office skills.
- Knowledge of clinical facilities and equipment.
- Must have strong communication, telephone and interpersonal skills
Timekeeping & Punching:
- All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
- Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties.
- Waiver of the lunch period requires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
- Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon as possible for correction. Employees may not ask another employee to clock in/out for them.
- Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
- Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.