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The role of the Family Systems Liaison is to ensure that the families and loved ones living with or supporting an Aware Recovery Care client are educated, informed and supported throughout the recovery process. The Liaison coordinates with the client’s ARC Treatment Team to implement the Family Systems Therapy component of the ARC In-Home Addiction Treatment (IHAT) program.
Family Wellness Manager/Director
Duties & Responsibilities:
Manage and update the living list of contracted Family Systems Therapy (FST) Providers by region and/or specialities
Contract and orient new Family Systems Therapy Providers as needed (gaps in service areas, new contacts, need for specialty niches, etc.):
Describe the ARC Program, the role Family Systems Therapy plays for each client, and our unique FST process. Ensure there is understanding on the part of the Provider and establish mutual fit.
Describe and collect all documents necessary for new Provider contracting: Independent Contractor Agreement, Anthem Credentialing Form, Copy of Provider’s W-9, License, and additional documentation.
Meet with Providers in-person as requested or necessary.
Meets with/contacts ARC Care Coordinators regularly to identify clients in need of family systems work.
Identifies FST Provider that most appropriately meets the client’s needs in conjunction with the Care Team.
Reviews and monitors status of all ongoing Family Systems Therapy work by accessing the Electronic Medical Records and/or through communication with Care Team and FST Provider.
Compiles reports of ongoing Family Systems Therapy work and makes recommendations for improving policies, procedures, and other aspects, as needed.
BS or BA degree in appropriate discipline
Two (2) years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred
Ability to collaborate effectively with others
Ability to manage and prioritize tasks in a fast-paced environment
Strong organizational skills
Reasonable competency in Word, Excel, Google G Suite (Docs, Sheets, etc.)
Excellent communication and interpersonal skills
Timekeeping & Punching:
All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties.
Waiver of the lunch period requires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon possible for correction. Employees may not ask another employee to clock in/out for them.
Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.