Electronic Health Record (EHR) System Administrator
Join Aware Recovery Care’s diverse career force and make an impact that matters.
The Electronic Health Records Administrator is responsible for all aspects of administration and support of our Electronic Health Record (EHR) system to ensure it is effectively utilized at all our locations.
Duties & Responsibilities:
Responsible for daily operations including, user administration, configuration and ongoing use/development of the Sigmund/Aura system and other software applications within the organization as needed.
Support, analyze and monitor EHR processes pertaining to clinical and billing functions, report generation, and data extraction for all departments and agencies.
Assists the Learning and Development Team in new hire orientation, and on-going staff development. Planning and coordinating roll-out of new features and enhancements as needed.
Serves as primary contact in conjunction with agency EHR liaisons for staff questions and issues concerning the EHR. Develops and advises best practices regarding workflow and system use.
Instrumental in identifying and troubleshooting software inconsistencies, user reported errors, and problems.
Works with stakeholders and vendor to optimize the EHR system to provide excellent user experience and clinical/billing performance. Performs comprehensive testing of all patches and new releases. Document and communicate modifications, their impact to user experience and reporting.
Analyze cross departmental impact of individual user or department level system/workflow change requests and work effectively with customer stakeholders to manage competing or conflicting requests and needs.
Creatively respond to identified issues, to increase user satisfaction, improve data integrity, and streamline common workflows.
Responsible for designing and adhering to all Joint Commission, State, and Federal guidelines and standards. Security administration is a key component of the role. Knowledge of role based security and HIPAA is essential.
Bachelor’s Degree Required
3+ years’ experience administrating EHR/EMR system (Aura/Sigmund preferred)
Experience working in medical or behavioral health care setting
Project Management experience preferred
Experience utilizing Aura/Sigmund EHR or similar system preferred
Strong analytical and technical background
Ability to write simple and complex specifications for internal and external parties
Highly self-motivated and directed with a strong ability to effectively prioritize and execute tasks
Ability to translate technical information to common language that can be understood by the lay person
Demonstrates the ability to be adaptable and flexible based on changing business and training environments
Proven analytical and problem-solving abilities with keen attention to detail
Strong communication both verbal and written
Comfortable presenting information virtual or in person
Ability to work professionally and effectively with all levels in the organization
Ability to maintain a high level of confidentiality
Efficient work ethic
Ability to easily adapt and multitask
Experience working both independently and in a team, -oriented, collaborative environment
High level of integrity and professionalism
Goal and results-oriented
Resilient and able to perform under pressure
Strives for excellent standards of quality
Commitment to ongoing learning and growth
Timekeeping & Punching:
All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties. Waiver of the lunch period requires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon as possible for correction. Employees may not ask another employee to clock in/out for them.
Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.