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The Director of Recovery Services oversees the CRA Managers and CRA staff.
A CRA is an exclusive position available within Aware Recovery Care. CRAs are a part of multidisciplinary Addiction Treatment team guiding and directing clients through an intensive In-Home Addiction Treatment program which provides services for up to a full year.
Director of Operations
Duties & Responsibilities:
Effective and efficient management CRA Managers and a team of CRAs.
Monitor CRA Clinical documentation in the EMR system.
Audit CRA weekly visit logs, mileage, and expenses.
Assign CRAs to new clients based on age, gender, location, and personal story match.
Serve as guidance for CRAs and mediators in situations of immediate need pertaining to clients.
Continued employee development and identification of staff training needs.
Work directly with Clinical Director for weekly Case Review.
Strong leadership and communication qualities.
2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred
Displays strong and effective management as the leader of a mobile-based team.
Demonstrates patience and adaptability in the face of environment and situation fluctuations.
Ability to collaborate effectively with others.
Ability to manage and prioritize tasks in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to think critically and creatively
Timekeeping & Punching:
All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties.
Waiver of the lunch period requires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon possible for correction. Employees may not ask another employee to clock in/out for them.
Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.