The Clinical Outreach Manager is responsible for identifying and fostering relationships for client referrals as well as promoting Aware Recovery Care’s unique In-Home Addiction Treatment approach to area clinicians, therapists, hospitals, Employee Assistance Programs, corporations, union groups, and treatment professionals.
VP, Business Development
Duties & Responsibilities
- Can communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria
- Make face-to-face sales calls, phone and email outreach to potential referral sources
- Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact
- Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents
- Inform industry professionals and consumers about Aware’s services, curriculum, and medical/clinical staff qualifications
- Verify current health insurance coverage, benefits and eligibility through the electronic verification system
- Involvement in collaborative treatment team planning and coordination: goals for treatment and designation of potential care team based upon client personality, age, gender, and history.
- Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)
- Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software
- Tracks contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce
- Knowledgeable of MAT advantages, disadvantages, side-effects, signs/ symptoms of overdose / managing withdrawal symptoms
- Aware of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)
- Maintains contact with client and family throughout the treatment process as needed
- Support business operations and attend weekly marketing meetings
- Bachelor's Degree
- At least 3 years experience in Addiction Treatment or Mental Health Field preferred
- RN, LMSW licensure or equivalent preferred
- Willing to do some travel and night/weekend events
- Exemplifies a high degree of Emotional Intelligence when working with referral sources, clients, and colleagues
- Knowledge and understanding of the disease model of addiction, treatment, and recovery, including Aware’s programs and operations
- Ability to work within a team environment
- High ethical standards
- Strong sense of purpose in relation to helping referrals, both those who become clients and those who do not
- Disciplined in work ethic as an often field-based employee
- Professional and proficient written and verbal communication
Timekeeping & Punching
- All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
- Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties.
- Waiver of the lunch periodrequires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
- Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon as possible for correction. Employees may not ask another employee to clock in/out for them.
- Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
- Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.