Under supervision of the Director of Clinical Services, provides front line intake services to clients coming in to the Aware Recovery Care program, as well as fields phone calls and incoming leads/treatment requests in various forms of contact. The position is accountable for reviewing eligibility and program expectations prior to clients meeting with their assigned care teams and commencement of care. This position requires a thorough understanding of Aware Recovery Care’s philosophy of treatment, admission process, and criteria. A basic knowledge of substance abuse and dual diagnosis is essential. The individual is responsible for ensuring that clinical and administrative intake services are provided for patients as they are on-board into the program.
Duties & Responsibilities
- Check the electronic verification system (EVS) system to verify current health insurance coverage, benefits, and eligibility
- Refers potential clients to ASAM assessments to attending clinician
- Initiates the intake assessment, Accountability Contract, and Service and Fee Contract, and all forms and releases prior to admissions
- Explains program to patient and ensures patient comprehends informed consent
- Trained in basic Aware Recovery Care intake and referral process
- Proficient in operation of CRM and EHR software
- Tracking of contacts, clients, providers, institutions, and their hierarchies as well as referrals in and external referrals made on a daily basis through SALESFORCE
- Notes patient characteristics and demographics, potential red-flag behaviors to communicate to attending clinician
- Questions and understands patient’s history of treatment and interventions, hospitalizations and previous attempts at achieving sustained recovery
- Involvement in collaborative treatment team planning and coordination options to include goals for treatment, designation of potential care team based upon client personality, age, gender, and history
- Knowledge of MAT advantages, disadvantages, side-effects, signs/symptoms of overdose/managing withdrawal symptoms
- Understands and communicates importance of treatment compliance
- Is aware of resources available for co-morbidities, dual diagnosis if needed, as well as other levels of care
- Is able to explain patient’s rights and responsibilities
- Learns all program options available to patient
- Bachelor’s Degree
- Maintains a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
- Employee is expected to perform all duties within their scheduled work week
- Complies with State/Federal requirements
- Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
- Professional and proficient written and verbal communication
Timekeeping & Punching
- All non-exempt employees are required to use the timekeeping system to record their hours worked. Non-exempt employees are required to clock in/out for time off and other leave tracking purposes.
- Employees should clock in no sooner than five minutes before their schedule shift and clock out no later than five minutes after their scheduled shift. Additionally, employees are required to clock in/out for their designated lunch periods. The length of the lunch period should have the agreement of the employee’s manager. Lunch periods are unpaid time when employees are relieved of all duties.
- Waiver of the lunch period requires prior approval of the employee’s manager. Under no circumstance may the waiver of the lunch period result in overtime work.
- Should an employee miss an entry into the timekeeping system, the employee will notify their manager as soon possible for correction. Employees may not ask another employee to clock in/out for them.
- Accurate time reporting is a federal and state wage and hour requirement, and employees are required to comply. Failing to enter time into the timekeeping system in an accurate and timely manner is unacceptable job performance.
- Non-exempt employees are not permitted to work overtime or unscheduled time without prior authorization from their manager. This includes clocking in early, clocking out late, or working through the scheduled lunch period.